Returns & Exchange Policy
Zone 1: Lebanon
You may return most new, unopened (in its original packaging and tags), unused, and unassembled items within 7 days of invoice date for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, you can either contact us or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
Once we've received and processed your return order, we will notify you whether your return order was approved or rejected. In case of approval, you should expect to receive your refund within a week, however in most cases you will receive a refund more quickly.
You may exchange most new, unopened (in its original packaging and tags), unused, and unassembled items within 7 days of invoice date. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
A $3 return delivery fee applies. For orders that initially qualified for free shipping, an additional $3 charge will be applied for shipping costs.
A $3 exchange delivery fee applies to exchange orders with a price difference of less than $39 due.
List of 'No Refund No Exchange' items: table tennis blades, table tennis rubbers, table tennis rackets, assembled equipment i.e. assembled treadmill, assembled basketball hoops, assembled ping pong tables, etc.
Zone 2: Rest of the World
You may only return an incorrect or defective item within 3 days of delivery for a full refund. You should expect to receive your refund within 2 weeks after we receive back your order and approve the refund. If the refund is approved by our after-sale experts, we will proceed with your refund which will also include the return shipping costs.
No exchange.
To return an incorrect or defective item, email us to onlinestore@raffisport.com or contact us.