Refund policy
Zone 1: Lebanon
You may return most new, unopened (in its original packaging and tags), unused and unassembled items within 14 days of the invoice date for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, you can either contact us or sign in to your account, open the order and choose Request return.
Once we've received and processed your return, we will let you know whether it was approved or rejected. If it is approved, you should receive your refund within a week, and in most cases sooner.
You may exchange most new, unopened (in its original packaging and tags), unused and unassembled items within 14 days of the invoice date. We'll also pay the return shipping costs if the exchange is a result of our error (you received an incorrect or defective item).
- A $4 return shipping fee applies. For orders that originally qualified for free shipping, an additional $4 is charged for shipping costs.
- A $4 exchange shipping fee applies to exchange orders with a price difference of less than $49.
No refund, no exchange: table tennis blades, table tennis rubbers, table tennis rackets, and assembled equipment such as assembled treadmills, basketball hoops and table tennis tables.
Zone 2: Rest of the world
You may only return an incorrect or defective item, within 14 days of delivery, for a full refund. You should receive your refund within 2 weeks after we receive your order back and approve the refund. If our after-sales experts approve the refund, it will also include the return shipping costs.
No exchanges.
To return an incorrect or defective item, email us at info@raffisport.com or contact us.