Customer care

Our shop is open Monday to Saturday, 9:00 am to 5:30 pm.

Phone / WhatsApp: +961 70 225 928 (call or WhatsApp)
Email: info@raffisport.com
Address: 49 Arax Street, Arzoumanian Building #3609, Bourj Hammoud

Or send us a message here:

Sign in to your account to see your orders and where each one is. You can also send us your order number by WhatsApp on +961 70 225 928 and we'll tell you.

Changed your mind? We can cancel your order as long as it has not left our store yet. Send us your order number by WhatsApp on +961 70 225 928 or email info@raffisport.com as soon as possible.

Once an order is on its way it can no longer be cancelled, but you can return it when it arrives (see Returns & exchange).

As you pay cash on delivery, nothing is charged for a cancelled order. Items with your own print, name or number can only be cancelled before printing starts.

Shipping zone 1: Lebanon

• Covered areas: we ship to any address in Lebanon.
• Shipping rate: $4. Free shipping on orders of $49 and above.
• Shipping time: 1–4 business days anywhere in Lebanon. Shipping times may be affected by public holidays, bad weather, traffic or security conditions.
• Shipping partners: we have our own shipping team, and to serve you better and faster when things get busy, we have partnered with Aramex and other local shipping providers.
• Payment method: cash on delivery.
• Pick up in store: prefer to collect? Choose "Pick up" at checkout and collect your order from our shop.

Shipping zone 2: Rest of the world

• Covered areas: we ship to any address in the world, in accordance with Lebanese law.
• Shipping rate: depends on your shipping address and the weight and size of your package. Our team calculates it and sends it to you as soon as possible.
• Shipping method and time: express courier, 5–10 business days, with Aramex or DHL.
• Minimum order: $99.
• Payment methods: online card payment, money order (such as Western Union) or bank transfer. Bank transfers are only accepted for orders above $499, excluding shipping.

How to order from outside Lebanon
Send us the product name and SKU by WhatsApp on +961 70 225 928, email info@raffisport.com, or through our contact form. Our sales team will get back to you with the prices and shipping rate for your order. Once you confirm your order, you will be asked to pay before it is shipped.

Zone 1: Lebanon

You may return most new, unopened (in its original packaging and tags), unused and unassembled items within 14 days of the invoice date for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

If you need to return an item, you can either contact us or sign in to your account, open the order and choose Request return.

Once we've received and processed your return, we will let you know whether it was approved or rejected. If it is approved, you should receive your refund within a week, and in most cases sooner.

You may exchange most new, unopened (in its original packaging and tags), unused and unassembled items within 14 days of the invoice date. We'll also pay the return shipping costs if the exchange is a result of our error (you received an incorrect or defective item).

• A $4 return shipping fee applies. For orders that originally qualified for free shipping, an additional $4 is charged for shipping costs.
• A $4 exchange shipping fee applies to exchange orders with a price difference of less than $49.

No refund, no exchange: table tennis blades, table tennis rubbers, table tennis rackets, and assembled equipment such as assembled treadmills, basketball hoops and table tennis tables.

Zone 2: Rest of the world

You may only return an incorrect or defective item, within 14 days of delivery, for a full refund. You should receive your refund within 2 weeks after we receive your order back and approve the refund. If our after-sales experts approve the refund, it will also include the return shipping costs.

No exchanges.

To return an incorrect or defective item, email us at info@raffisport.com or contact us.

Are your products original?
Yes, 100%. We are the official distributors of Spalding, Gisco, Oryx, Butterfly, Donic, Yasaka, Tibhar, Giant Dragon, Ironmaster, Moomjo and many other brands in Lebanon.

How long does shipping take?
1 to 4 business days anywhere in Lebanon, and 5 to 10 business days by express courier to the rest of the world.

How can I pay?
By cash or card. Pay cash on delivery, or pay by cash or card in our store when you pick up your order.

Can I print my name, number or logo on clothing?
Yes. Open any Blank Apparel product and choose Add your print.

Which table tennis racket is right for me?
Ask us. Our national champion, Avo Moumjoghlian, will help you choose the right equipment for your game.

Tell us what we got right and what we can do better. Every message is read by our team.